Course curriculum

  • 1
    Trainer Information
    • Information
  • 2
    Introduction - What to expect?
    • What you can expect from this course
  • 3
    Objectives
    • Copy of Objectives
  • 4
    Pre-assessment
    • Pre-assessment
  • 5
    Directions
    • Directions
  • 6
    PowerPoint
    • PPT
  • 7
    Video #1
    • Internal customer service
  • 8
    Video #2
    • Delivering Internal Customer Service
  • 9
    Video #3
    • Internal Customers
  • 10
    Article #1
    • What is Internal Customer Service?
  • 11
    Article #2
    • Benefits of Exceptional Internal Customer Service
  • 12
    Post-assessment (Must make at least an 80% to pass.)
    • Post-assessment
  • 13
    Evaluation
    • Training Evaluation