Course curriculum

  • 1
    Trainer Information
    • Information
  • 2
    Introduction - What to expect?
    • Introduction
  • 3
    Objectives
    • Objectives
  • 4
    Pre-assessment
    • Pre-assessment
  • 5
    PowerPoint
    • PowerPoint
  • 6
    Video #1
    • Poor Customer Service
  • 7
    Video #2
    • Poor Customer Service
  • 8
    Video #3
    • Poor Customer Service
  • 9
    Video #4
    • Excellent Customer Service
  • 10
    Video #5
    • Excellent Customer Service
  • 11
    Article #1
    • Customer Service Article
  • 12
    Article #2
    • Customer Service Article 2
  • 13
    Post-assessment (Must pass with at least an 80%)
    • Post-assessment
  • 14
    Training Evaluation
    • Training Evaluation